Refund and Return Policy
Thank you for shopping at Explorers Craft Spirits. We take pride in the quality of our craft spirits and mixers. Please read our refund and return policy carefully.
Due to the nature of our products (alcoholic beverages), we generally do not accept returns. However, we are committed to customer satisfaction and will consider returns on a case-by-case basis under the following circumstances:
- Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us within [Number] days of receiving your order. We will require photographic evidence of the damage or defect.
- Incorrect Items: If you receive an incorrect item, please contact us within [Number] days of receiving your order. We will arrange for the correct item to be shipped to you or issue a refund.
To initiate a return, please contact us at [Your Company Email Address] with your order number and details of the issue. We will provide you with instructions on how to proceed.
Refunds will be issued in the following circumstances:
- Damaged or Defective Products: If we determine that a product is damaged or defective, we will issue a full refund, including shipping costs.
- Incorrect Items: If you receive an incorrect item and we are unable to ship the correct item, we will issue a full refund, including shipping costs.
- Order Cancellation: If you cancel your order before it has been shipped, we will issue a full refund.
Refunds will be processed within [Number] business days of approval. The refund will be issued to the original payment method used for the purchase.
We do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item (if eligible for return) and place a new order for the desired item.
The following items are non-refundable:
- Products that have been opened or consumed, unless they are damaged or defective.
- Products that are returned without prior authorization.
- Products that are not returned within the specified timeframe.
Shipping costs are non-refundable, except in cases where the product is damaged, defective, or an incorrect item was shipped.
Please note that all returns and refunds are subject to age verification. We reserve the right to refuse a return or refund if we are unable to verify that the purchaser is of legal drinking age in their jurisdiction.
If you have any questions about our refund and return policy, please contact us at:
Explorers Craft Spirits
[Your Company Address]
[Your Company Email Address]